Deep Dives
·S1 E4
·Aug 29, 2023
1 . Handling expectation management & escalations during the customer journey
2 . Cracking the Pre-sale Engagement for Enterprise Implementations
3 . Balancing the Human Touch and Technology in Customer Onboarding
4 . Designing your onboarding and adoption journey
5 . All things PLG & Digital CS
6 . The CSM's role in Customer Onboarding
7 . The SMB Customer Onboarding Masterclass
8 . Adapting to a strategic mindset for CS Ops
9 . How CS ops can turn strategic value delivery goals into actionable KPIs
10 . Designing, mapping, and optimizing post-sale processes
11 . Deploying enterprise software for supply chain and logistics businesses: Part 1
12 . Deploying enterprise software for supply chain and logistics businesses: Part 2