1 . Welcome note

2 . Empowering growth: Unleashing the potential of your service expertise

3 . Shared beliefs: The ultimate onboarding destination

4 . 3 Truth-seeking questions to drive alignment during every implementation

5 . UX of delivery: What it means, why should it matter to PS?

6 . Pricing for pro serv profitability

7 . Sprinting to success: Implementing scrum methodology for seamless customer onboarding

8 . What's behind the smoke: The First Value Advantage

9 . Leveraging resource management as a strategic vehicle to scale

10 . Navigating services journey: From onboarding to PS

11 . Scaling without compromising: Blending digital and human touchpoints

12 . Rallying your internal stakeholders and getting their buy-in for your BIG initiative

13 . AI and human: The intersection for better resource planning, staffing, and retaining talent

14 . Customer education in the age of AI

15 . Elevating customer relationships in the age of AI and automation

16 . Selling, retention, and renewals of service offerings

17 . Governance and QC for enterprise deployments

18 . Day 1-Closing note

19 . Day 2 - Opening note

20 . Navigating the future of customer onboarding

21 . Enabling high impact partner ecosystems

22 . Lost in translation: Overcoming noise through performance KPIs

23 . Proactive vs. Reactive: How modern PS teams leverage data to their advantage

24 . From Service to solution: Leveraging product thinking in professional services

25 . Poor adoption? Not enough upsell? ⏩ The 3 data mistakes that are slowly 'killing' your business!

26 . How PS can work with CS to improve the customer journey

27 . Deriving business value is a journey - it doesn't have to be a long and winding one

28 . Customer is king! How to keep the king pleased in 2024

29 . Setting customers up for success in implementation using the customer result strategy method

30 . How to design your services offering

31 . A dialogue on the journey and future of emerging professional services

32 . You can't win revenue at onboarding...but you can lose it

33 . Closing note