1 . Stephan Howsepian on the Checkbox mentality vs Value-focused mentality in CS

2 . The Journey of Expectation Management

3 . Championing Success with Your Buyer Side Champion

4 . Looking at Escalations as Opportunities

5 . Cracking the Enterprise Code

6 . Creating Wins with the First Value Delivery Framework

7 . How to productize and package your customer services

8 . Sales as a Multiplier of Customer Success

9 . Nailing Implementations the Gainsight Way

10 . Customer Education - The Missing Link to Onboarding Success

11 . Michael Hurley, Infor: Leading a CS team through a transition

12 . Kristi Faltorusso, Client Success: Rethinking kickoffs with the partnership kickoff model

13 . Deepak Kumar, Aryaka Networks: Putting your best foot forward in customer onboarding

14 . Irene Lefton on bridging the gaps in a remote work environment

15 . Reshmi Krishna and Sherrod Patching on winning at pre-to-post-sales

16 . Cori Medler on the psychological dimension of customer onboarding

17 . Nuno Paiva das Neves on SafetyCulture's customer onboarding journey

18 . Jan Young on accountability - from customer onboarding to adoption

19 . Michael Canzoneri on everything Professional Services

20 . Brent Claremont on career progression in customer onboarding

21 . Scaling without compromising on customer experience

22 . Hiring your first customer onboarding team

23 . Professional Services for PLG Companies

24 . Customer Led Growth and Customer Onboarding

25 . How to use data for your customer onboarding and customer success narrative

26 . Enabling the right customer experience for a global product

27 . Planning and achieving first value for customers at varying maturity levels