1 . Captain's Note - Day 1

2 . Implementing projects the ISRO way

3 . I know you: The power of persona based onboarding

4 . Consultative approach to customer onboarding

5 . How to reduce time-to-value for your customers

6 . Carving out onboarding from CS: why, when, and how

7 . Building the business case for investing in your onboarding

8 . Champion Engagement Model: Best practices for identifying and engaging your champion

9 . A data driven approach to customer onboarding

10 . The role of CS Ops in success planning

11 . CS Operations: role in evolving and maturing the customer journey

12 . Customer Onboarding 2.0: goals, challenges, and learnings from implementing a new system

13 . Scaling the customer onboarding function at a hypergrowth startup

14 . Accelerate adoption with customer centric onboarding

15 . Building out a global implementation function: first year focus areas to ensure you see results

16 . Strategies for change management for customer onboarding

17 . Creating an organisation-wide culture of customer success

18 . Improving customer ROI through onboarding

19 . Closing day 1

20 . Captain's Note Day 2

21 . Time to get serious 3 key areas to level up in 2023

22 . How to set your kickoff meeting up for success

23 . Setting expectations with your CS counterparts during customer onboarding

24 . F1 X Airbnb: Rev up your post-sales org

25 . Partner-led customer onboarding: scaling faster, smarter

26 . Onboarding/Implementation to CCO: Planning your career path

27 . Lunch time gameplay with Manasij - play the 5 games to challenge your core CS beliefs

28 . Creating Onboarding Packages Your Customers will love (and pay for!)

29 . Moving from Customer Onboarding to Professional Services

30 . Crafting an onboarding program that your customers will love

31 . A recipe for revenue retention: professional services and customer success alignment

32 . 5 Easy Steps to Scale Your Onboarding

33 . Selling the value of your Professional Services

34 . 2023 Customer Onboarding myths and trends