1 . Welcome Note

2 . Keynote

3 . Delivery Model Innovation: Ongoing Services, Success Measures, and the Holistic Post-Sales Motion

4 . Implementation Leadership & Scaling at MaintainX

5 . Beyond the Bucket: Transitioning from Hours to Resident Architect Access SKU

6 . From Quote to Outcome: Reinventing Professional Services Scoping with AI

7 . Panel Discussion: AI for PS — Baby Steps or Giant Leaps?

8 . The Most Important Metric in Implementation: NRR

9 . From Feature Factory to Solving Business Outcomes

10 . Practical Ways to Turn AI into Your Implementation Copilot

11 . Land with Services, Expand with Services: How Graphite Uses Implementation as the Wedge

12 . Goal Setting for Onboarding Teams

13 . Elevating Customer Excellence: Infusing AI into the Human Connection

14 . The Transformation Triangle: People, Process & Technology in the Age of AI & Data

15 . The Most Human Thing in the Room

16 . Panel Discussion: The Path to Maturity & Scale for Partner Delivery

17 . From Implementations To Outcomes

18 . Own the Outcome: Moving Implementation from Process to Product

19 . Simplifying Complexity: Designing an Outcome-Driven Client Experience with Rocketlane

20 . Rocketlane Award Ceremony

21 . Closing Note – Day 1

22 . Welcome Note – Day 2

23 . Product Keynote

24 . Flavors of FDEs: FDE is the Hottest Role in Tech — What's Similar and Different Across Companies?

25 . CFO Expectations from PS in the AI-First World

26 . Scaling Global Impact through the Design of an Operational Ecology

27 . The AI-Augmented Delivery Team: Designing the PS Org of 2027

28 . The Customer Trust Gap: Why Outcome Pricing Scares Buyers (and How to Fix It)

29 . Forward Deployed Engineering: What Is an FDE, When Do You Need One, and Where Do FDEs Fit?

30 . Influencing Organizational Change: Leadership & Strategy Panel

31 . Flight Deck: Leading the Hybrid Delivery Crew

32 . From Gut Feel to Signal: Data-Driven PS Decision Making

33 . Design Before You Automate: The Discipline AI Adoption Is Missing

34 . Fix Your Customer Journey to Win the Outcome Era

35 . From Go Live to Outcome: Building a Maturity Model for AI-Era Professional Services Delivery

36 . Alignment Audit: How Leaders Align Teams to Measurable Outcomes in the AI Delivery Era

37 . Reinventing Postman: Fireside Chat with Co-Founder and CTO

38 . AI for Leaders and Closing Note – Day 2