1 . Captain's Note - Day 1

2 . Implementing projects the ISRO way

3 . Consultative approach to customer onboarding

4 . How to reduce time-to-value for your customers

5 . Carving out onboarding from CS: why, when, and how

6 . Building the business case for investing in your onboarding

7 . Champion Engagement Model: Best practices for identifying and engaging your champion

8 . A data driven approach to customer onboarding

9 . The role of CS Ops in success planning

10 . CS Operations: role in evolving and maturing the customer journey

11 . Customer Onboarding 2.0: goals, challenges, and learnings from implementing a new system

12 . Scaling the customer onboarding function at a hypergrowth startup

13 . Accelerate adoption with customer centric onboarding

14 . Building out a global implementation function: first year focus areas to ensure you see results

15 . Strategies for change management for customer onboarding

16 . Creating an organisation-wide culture of customer success

17 . Improving customer ROI through onboarding

18 . Closing day 1

19 . Captain's Note Day 2

20 . Time to get serious 3 key areas to level up in 2023

21 . How to set your kickoff meeting up for success

22 . Setting expectations with your CS counterparts during customer onboarding

23 . F1 X Airbnb: Rev up your post-sales org

24 . Partner-led customer onboarding: scaling faster, smarter

25 . Onboarding/Implementation to CCO: Planning your career path

26 . Lunch time gameplay with Manasij - play the 5 games to challenge your core CS beliefs

27 . Creating Onboarding Packages Your Customers will love (and pay for!)

28 . Moving from Customer Onboarding to Professional Services

29 . Crafting an onboarding program that your customers will love

30 . A recipe for revenue retention: professional services and customer success alignment

31 . 5 Easy Steps to Scale Your Onboarding

32 . Selling the value of your Professional Services

33 . 2023 Customer Onboarding myths and trends

34 . Customer Success Qualified Lead (CSQL) Revenue Begins At "I Do"