IS 36 - Part 2: A comprehensive introduction to Post-sales Operations

Implementation Stories

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S1 E36

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Sep 20, 2024


In Episode 35 of Implementation Stories, Christopher Nyenpan, Manager of Workforce Implementation Operations at CenTrak, shared insights on building an efficient professional service delivery infrast

Other episodes from Implementation Stories

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1 . IS 01 - Working with Enterprise Clients in Finance at Rockmetric

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2 . IS 02 - How Pando's Implementation Team Onboarded 20 Enterprise Clients in Two Years

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3 . IS 03 - How WebEngage's Onboarding Approach Adds To Their Customer Experience

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4 . IS 04 - How Innovaccer’s Customer Engineering Team Handles Implementation & Onboarding

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5 . IS 05 - The Impact of Culture on Project Execution

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6 . IS 06 - Getting Estimation Right and Winning Over Customer Expectations

58m
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7 . IS 07 - Decoding Customer Onboarding at Insent

1h 3m
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8 . IS 08 - High-touch Onboarding for Experienced Customers

51m
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9 . IS 10 - Creating Specialized Implementation Teams

55m
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10 . IS 11 - How Quality Customer Education Enhances Value Delivery

59m
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11 . IS 12 - Delivering a Mindblowing Customer Onboarding Program

57m
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12 . IS 13 - The Role of the CSM in Successful Onboarding

49m
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13 . IS 14 - Nailing Onboarding Using The Project Management Approach

1h 2m
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14 . IS 15 - Inflexion- Darwinbox’s Six-Step Implementation Framework

1h 9m
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15 . IS 16 - Balancing the Human Touch and Technology in Customer Onboarding

39m
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16 . IS 17 - When Lives Are On -The Line- Onboarding -Under Pressure

59m
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17 . IS 18 - Types of Customer Onboarding

49m
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18 . IS 19 - Change Management during Customer Onboarding

56m
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19 . IS 20 - Scaling Onboarding at Front

59m
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20 . IS 21 - Using Data to Drive Onboarding Decisions

53m
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21 . IS 22 - A Prescriptive Approach to Adoption and Usage

45m
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22 . IS 23 - The Jump from Professional Services to CS

51m
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23 . IS 24 - Supercharge your Onboarding with a Consultative Approach

59m
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24 . IS 25 - Digitizing Customer Success at Amplitude

51m
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25 . IS 26 - The foundations of EBRs

54m
Aug 30, 2023

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26 . IS 27 - What it takes for CS and Product teams to collaborate successfully

55m
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27 . IS 28 - How to nail complex customer onboarding cycles

1h 3m
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28 . IS 29 - Ready, Set, Onboard

1h
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29 . IS 30 - Using pre-sales as groundwork for onboarding journeys

1h 1m
Aug 30, 2023

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30 . IS 31 - Maximising impact: Lean teams in large client rollouts

1h 23m
Jan 23, 2024

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31 . IS 32 - How precision during discovery helps Zluri project the right product value

55m
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32 . IS 33 - Strategies for sustained onboarding success: Leveraging proactive engagement

47m
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33 . IS 34- Implementation programs that drive better revenue outcomes

59m
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34 . IS 35 - Part 1: A comprehensive introduction to Post-sales Operations

1h 4m
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