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Own the Outcome: Moving Implementation from Process to Product

Propel26

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S1 E12

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Srikrishnan Ganesan

Emily Garza (Unit 21) shares why implementation should be treated as a product, not a service — including 10 AI use cases in production, the FDE model in action, and what outcome ownership really mea

Themes

AI and Automation Customer onboarding Customer success Implementations Leadership Professional Services Project Management

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