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Own the Outcome: Moving Implementation from Process to Product
Propel26
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S1 E12
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Srikrishnan Ganesan
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Emily Garza (Unit 21) shares why implementation should be treated as a product, not a service — including 10 AI use cases in production, the FDE model in action, and what outcome ownership really mea
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Themes
AI and Automation
Customer onboarding
Customer success
Implementations
Leadership
Professional Services
Project Management
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