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Reshmi Krishna and Sherrod Patching on winning at pre-to-post-sales

The Launch Station

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S1 E15

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Aug 29, 2023

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Srikrishnan Ganesan

In this episode, we are joined by Reshmi Krishna (Senior Manager, Enterprise Solutions Architect) and Sherrod Patching (Head of Global Technical Account Managers), GitLab. In this episode, we have them talking about: What pre-sales and post-sales look like at Gitlab, and how they have evolvedHow sh

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STARRING

Reshmi Krishna·
Sherrod Patching·
Srikrishnan Ganesan

THEMES

Customer onboarding ·
Customer success ·
Implementations

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