Skin in the Game: How a $1M Guarantee Rewired Our Deployment Services

Propel X

S1 E8

What happens when an AI deployment services team puts $1M behind its promise? Akbur Ghafoor, Head of AI Deployment, EMEA at Fin, shares the thinking behind a $1M guarantee and how it reshaped their a

Starring

Name: Skin in the Game: How a $1M Guarantee Rewired Our Deployment Services
Uploaded: 2026-09-30
Duration: 1793.94

Akbur Ghafoor Srikrishnan Ganesan

Themes

AI and Automation Customer success Professional Services Project Management

Other episodes from Propel X

Explore All

1 . The Outcome Era: How AI Is Transforming Professional Services & Service Delivery

56m

2 . Translating Customer Outcomes into Measurable Success for Services Teams

17m

3 . Redesigning PS Teams for the Outcome Era

33m

4 . Building The AI-Native PS Function

24m

5 . Automating Service Delivery with AI Agents | Rocketlane Nitro

45m

6 . Scaling the FDE Motion: Scope, Commercials and Execution

23m

7 . Stop Selling Hours: How We Rebuilt Delivery Around Outcomes

36m

8 . More than Human: Automating the Admin, Amplifying the Relationship

9 . The Agentic Playbook with Nitro for Outcomes-First Delivery

10 . More than Human: Automating the Admin, Amplifying the Relationship