1 . The Journey of Expectation Management

2 . Championing Success with Your Buyer Side Champion

3 . Looking at Escalations as Opportunities

4 . Cracking the Enterprise Code

5 . Creating Wins with the First Value Delivery Framework

6 . How to productize and package your customer services

7 . Sales as a Multiplier of Customer Success

8 . Nailing Implementations the Gainsight Way

9 . Customer Education - The Missing Link to Onboarding Success

10 . Michael Hurley, Infor: Leading a CS team through a transition

11 . Kristi Faltorusso, Client Success: Rethinking kickoffs with the partnership kickoff model

12 . Deepak Kumar, Aryaka Networks: Putting your best foot forward in customer onboarding

13 . Irene Lefton on bridging the gaps in a remote work environment

14 . Reshmi Krishna and Sherrod Patching on winning at pre-to-post-sales

15 . Cori Medler on the psychological dimension of customer onboarding

16 . Nuno Paiva das Neves on SafetyCulture's customer onboarding journey

17 . Jan Young on accountability - from customer onboarding to adoption

18 . Michael Canzoneri on everything Professional Services

19 . Brent Claremont on career progression in customer onboarding

20 . Scaling without compromising on customer experience

21 . Hiring your first customer onboarding team

22 . Professional Services for PLG Companies

23 . Customer Led Growth and Customer Onboarding

24 . Customer onboarding strategies for scaling your startup

25 . How to use data for your customer onboarding and customer success narrative

26 . Enabling the right customer experience for a global product

27 . Planning and achieving first value for customers at varying maturity levels