The human side of delivery: Putting customers first
PropelX 2025
·S1 E6
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Costa Xynos, head of Professional services at GoCardless talks about how his team appraoches delivery, and how they manage to ensure people are the center of all their efforts.
Other episodes from PropelX 2025
1 . Welcome + Keynote
55m
2 . Building an AI-First Culture – How Lilt Revolutionized Professional Services Operations
34m
3 . Rocketlane's Product Roadmap
34m
4 . Creating the Intelligent Delivery Organization: Transforming delivery with AI
58m
5 . From projects to outcomes
30m
6 . Rethinking Go-live: Journey towards value realization
37m
7 . Steering through the storm: Building strategy in a world that won’t sit still
33m
8 . Finding the levers: How smart teams build for speed, scale, and efficiency
44m
9 . Will AI terminate Project Management?
22m
10 . Closing Address
12m