Translating Customer Outcomes into Measurable Success for Services Teams

Propel X

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S1 E2

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In this session, we explore how SaaS and IT services organizations can build the connection between customer goals, service delivery metrics, and business outcomes with David Dixon from AeroCloud. Th

Other episodes from Propel X

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1 . The Outcome Era: How AI Is Transforming Professional Services & Service Delivery

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2 . Redesigning PS Teams for the Outcome Era

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3 . Building The AI-Native PS Function

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4 . Automating Service Delivery with AI Agents | Rocketlane Nitro

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5 . Scaling the FDE Motion: Scope, Commercials and Execution

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8 . More than Human: Automating the Admin, Amplifying the Relationship

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9 . The Agentic Playbook with Nitro for Outcomes-First Delivery

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10 . More than Human: Automating the Admin, Amplifying the Relationship


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