Sri, the CEO and Co-founder of Rocketlane welcomes the attendees and inaugurates Propel: world's first customer onboarding conference.

Stop! Don’t drag yet another hapless customer through the dreaded Functional Trough of Sadness! In this keynote, Lincoln shares the 5 Keys to shift your Onboarding Experience from WTF?! to AHA!

The deal closed, the customer is excited to start using your product only to find out there is some prep required to effectively onboard your product. They are now in a mad scramble to get the answers or resources required. Does this sound familiar to you? Join me as I step through a few different approaches to ensure you set your customers up for success from the very beginning.

Crafting a seamless customer onboarding process is vital for success. In this session, discover how to ensure renewals, reduce churn, and build trust. Learn the importance of first impressions, clear expectations, proving ongoing value, and managing change effectively. Join us to optimize your onboarding journey for lasting success.

Time to First value is the duration it takes for customers to benefit from a product or service. It becomes challenging when customers overlook the end-user, making adoption harder. Customer Success helps identify value opportunities by providing product features, change management, and training. Key takeaways: 1. Common CS mistakes 2. Identifying outcomes for Time-to-First-Value 3. Prioritizing customer results for success.