1 . Welcome note by Srikrishnan Ganesan

2 . Customer Onboarding: AHA or WTF by Lincoln Murphy

3 . Are you delaying your customers success by Star Hofer

4 . Handling the most critical moments in the customer journey by Ed Powers

5 . Creating early wins with the first value delivery framework by Irit Eizips

6 . Starting the renewal at Hello by Emilia D'Anzica

7 . No more feeling stuck. Lets kickoff creating your first 15 training videos by Bill Cushard.

8 . Why onboarding is tough - war room stories by Jeff Kushmerek

9 . What no one told you about scaling your onboarding team by Jerry Henry

10 . Scaling onboarding at HubSpot by Aaron Jones

11 . How to use onboarding to accelerate expansion and increase NRR by Deepak Kumar

12 . What every implementation should measure: establishing successful KPIs by Meg Lovell

13 . Onboarding and the company organizational chart by Mikael and Kristen

14 . Setting up an onboarding motion that'll scale with you with Maranda and Kristi

15 . Who thinks you're customer centric? You? Or your customers? by Donna Weber

16 . Scoring your Onboarding on the Maturity Model by Srikrishnan Ganesan

17 . How CS Ops helps drive smooth onboarding and beyond by Alex Farmer

18 . Accelerating outcomes with Value Gap Mapping by Matthew May

19 . The post-sale SCALING™ Framework: packaging your services offerings to support fast growth by Rod Cherkas

20 . Leveraging customer intelligence for customer onboarding success by Mary Poppen

21 . How to design and implement an effective onboarding process by Lincoln Murphy

22 . Building a better strategy for effective go-lives by Peter Armaly

23 . Overcoming onboarding challenges from Seed to Series B with Gemma and Gaines